Course Outcome

• (Remembering) Identify and analyze different communication styles and understand their strengths and weaknesses. 
• (Understanding) Demonstrate active listening skills and questioning styles to explore issues and enhance understanding. 
• (Applying) Identify conflict response styles and mediate workplace conflicts. 
• (Analyzing) Determine ways to build and maintain trust and increase influence in the workplace. 
• (Evaluating) Evaluate interpersonal communication and conflict resolution strategies for workplace effectiveness. 
• (Creating) Create and implement strategies for building strong professional relationships and fostering a positive work environment.